GENUINE PANDORA?

HOW DO I CREATE A WISH LIST?

HOW DO I PLACE AN ORDER?

HOW DO I REDEEM A GIFT VOUCHER?

DELIVERY OPTIONS - Postage and Packing

PACKAGING & GIFT WRAP

HOW DO I CHOOSE MY BRACELET SIZE?

HOW DO I CHOOSE MY RING SIZE?

WHAT IS YOUR RETURNS POLICY?

HOW DO I CLEAN MY PANDORA JEWELLERY?

HOW DO I TIE MY PANDORA LARIAT?

WHAT DO I DO IF MY JEWELLERY DEVELOPS A FAULT?

DO YOU HAVE A CATALOGUE?

DO YOU HAVE RETAIL OUTLETS?

WHERE CAN I BUY BLOG AND OTHER BRANDS OF JEWELLERY?

TERMS & CONDITIONS

PRIVACY

DO YOU SELL GENUINE PANDORA?

We are Certified Pandora on-line retailers and as such we guarantee that all of our Pandora goods are genuine. Beadazzle were the first company to sell Pandora jewellery on-line in the UK.

All orders are packaged with Official Pandora Packaging, and all bracelets will come with a Pandora box and a catalogue to make choosing future additions to your bracelet easier.

Please be aware that there are many unofficial websites selling Pandora and websites selling imitation products. Many of these sites use phrases such as "will fit on Pandora" and can look like official Pandora sites by having the Pandora logo. Items purchased from non-certified stores will not carry a warranty and may not be genuine. To avoid disappointment please ensure that you only purchase your Pandora items from a CERTIFIED retailer, a list of which is available on the Pandora website, please click on the link above.

This link will take you directly to the UK store locator on the official Pandora website: http://www.pandora.net/uk/stores

Due to the huge success Pandora has enjoyed and the very high demand that has been created, there are some very good replicas of Pandora charms being offered. There is an ever increasing number of ‘Genuine Pandora Charms' appearing for sale on eBay. Some of these listings may be for "genuine Pandora" charms but will certainly not be sold by official certified Pandora retailers, and there is no guarantee that what you purchase will be a genuine Pandora charm. If you are considering buying a Pandora charm from eBay check that the charm has the Pandora ‘ALE' hallmark?' . Unfortunately, even some of the better replicas are now being produced which have the Pandora ‘ALE' hallmark and even if the charm does have the Pandora hallmark you still run the risk of purchasing a fake charm.

Purchase Pandora only from a Certified & Authorised Pandora Dealer

HOW DO I PLACE AN ORDER?

Ordering on-line couldn't be easier. Just add items to your basket using the "BUY" button and your chosen items will be saved in your bag for you to purchase when you're ready.

Beadazzle run a live stock, which means that if you can add an item to your basket, we have the goods in stock and ready for despatch.

As you add items to your bag, small icons of what you have selected will appear at the bottom of your screen, enabling you to keep track of your purchases.

In the unlikely event that we are out of stock of an item, please click on the "BACK IN STOCK NOTIFICATION" button, complete your details, and we will email you as soon as the item becomes available.

Once you have made your selection, proceed to the checkout where you will need to fill out your details including Billing and Delivery Address. If you have logged into our site previously your billing details will have been stored securely, this will speed up the checkout process for you.

By selecting Credit/Debit Card payment you will then be directed to Sagepay, the secure payment provider where you will be required to enter your payment card details, unless you have opted to pay by telephone.

This is a secure site, we NEVER see your payment card details.

If you would prefer to speak to one of our sales advisors, please select Pay by phone. If you decide to choose this payment method when placing your order, you will not be taken to the secure payment gateway and no payment will be taken. You will then need to call us on 0208 632 0246 with your payment details so that we can authorise, process and despatch your order. We are availabe to speak to you Monday to Friday between the hours of 9.30 am - 5.30 pm. Please note that where stock is limited items may not be allocated to you until payment has been received.

HOW DO I REDEEM A GIFT VOUCHER?

Gift Vouchers are available in various denominations and are redeemable at the checkout against any items on our website.

Each Gift Voucher has a unique number.

Please select the items that you would like and proceed to the checkout. To redeem part or all of your voucher against the items that you have chosen, simply enter the unique Gift Voucher Code.

If you do not redeem the total value of your voucher, the balance will be redeemable against future orders. To redeem the balance of the voucher on further purchases, simply enter the same voucher code again. You can continue using the same voucher code until the full value of the initial voucher has been fully redeemed.

If you would like to place an order for more than the value of your voucher, please enter your voucher code you may then enter you credit card/debit card/Paypal details to make payment for the balance.

Please note, your voucher can only be redeemed against orders placed with Beadazzle and cannot be used in Pandora stores.

HOW DO I CREATE A WISH LIST?

Creating a Wish List is a fun way of saving your favourite items. You can email your Wish List to friends and family, providing ideas for gifts for yourself or for others, or save it so that you can purchase the items at a later date. To create a Wish List you will need to create an account so that your list can be stored and/or emailed to your contacts. This is very easy and quick to do. Items stored in your Wish List will be saved in your account making adding your favourite items to your shopping bag quick and easy to do when you return to our site. Other benefits of creating an account include the ability to store your address and delivery details and to view your order history making the whole shopping experience with Beadazzle so much more pleasant.

DELIVERY

Items which are in stock are normally despatched the same working day (on orders placed before 4.00pm Monday to Friday). Orders received after 4.00pm on Friday will be processed the following Monday. In the unlikely event that an item is temporarily out of stock, we will notify you of any delay and despatch the items as soon as possible. Please note that working days exclude Saturdays, Sunday, Bank Holidays and UK Public Holidays.

Please note that orders placed close to the 4pm despatch deadline may be subject to delay should payment not have cleared through Sagepay. Please call 0208 632 0246 to check the status of your order if despatch is urgent.

DELIVERY OPTIONS - Postage and Packing

Orders of £25.00 or over, are despatched, FREE of charge, via Royal Mail 1st Class 'Signed for' Service (please allow at least 3-5 working days, this is not a guaranteed service and may take longer). This service does not carry insurance.

Orders under £25.00 are charged at £2.95 for Royal Mail Standard 1st Class 'Signed For' Service (please allow 3-5 working days This is not a guaranteed service and may take longer). This service does not carry insurance.

Orders of £75.00 and over are despatched, FREE of charge, using Royal Mail ' Special Delivery ' Guaranteed Next Day Service. This service is available for £6.00 on orders under £75. This service is guaranteed by Royal Mail and carries insurance.

A Saturday Guaranteed Royal Mail Service is available for £10.00. Orders placed Saturday-Thursday will be held and despatched on Friday for delivery on Saturday. Orders must be received no later than 4pm on Friday. Any orders placed after this time will not be despatched until the following week.

Shipping overseas

Due to our terms of trading with Pandora, we are unable to ship Pandora goods overseas to countries where Pandora jewellery is available. If you can supply a UK address we are more than happy to serve you.

Delays / Lost Parcels

We cannot accept responsibility for any delays in the postal service. Should your parcel fail to arrive within 14 days, Royal Mail will then classify it as lost, at which point a claim can be made. Please notify us if your order hasn't arrived within this time and we will ensure that we give it our full attention.

Damaged Parcels

We cannot accept any responsibility for items damaged or lost in the post if you sign for your parcel before checking it. To enable us to make reparation and/or make a claim for any missing or damaged goods we require that you the customer sign in the presence of the postman that you have received the parcel in a damaged condition or that it has been tampered with and that the contents are damaged, incomplete or missing. We are unable to pursue any claims if the delivery was signed for in good condition.

PACKAGING

Orders over £60.00 will be despatched with a complimentary Pandora box (one per order).

All bracelets are supplied boxed.

Orders under £60.00 will be despatched with a flat pack Pandora gift packet (*all packaging is subject to availability) unless otherwise requested.

Extra Gift Boxes and Gift Wrapping are available as options at the payment stage.

There is a small charge of £1.50 for extra gift boxes to cover the increase in postage costs.

Full Gift Wrap, including Box, Gift Wrap in Pandora Wrapping Paper, Pandora Ribbon and Pandora Bag £3.50 (non-refundable on returns).

If you have any specific packaging requirements, please enter your requests in the 'Additional Information' field at the check out and we will try to accommodate all requests wherever possible.

*Unless otherwise requested, multiple charm purchases will be wrapped together. Bracelets will be compiled with any charms clips or safety chains purchased on the same order, wrapped together in tissue paper and boxed.

If items are separate gifts for different people please let us know.

WHAT IS YOUR RETURNS/EXCHANGE POLICY?

No quibble Returns Policy

Returns Information

Beadazzle operates a prompt and reliable ‘no quibble’ returns policy. As long as the item you are returning is unworn you can return it for exchange or refund.

If the size isn’t right or the colour/style not as expected, please return it to us within 30 days of purchase.

Feel free to try bracelets and rings on for a few minutes to see if they fit.... but please don't wear them as they can be easily scratched.

We offer a first exchange free of charge, further exchanges will incur postage costs.

At Christmas and other busy periods this will be extended to allow for buying gifts in advance.

If in doubt, please call and one of our friendly and helpful team will be happy to help, no call centres or options, just one of us at the end of a phone. Office hours are Monday-Friday 9.30-5.30. Outside of these hours either leave a message and we will return your call, alternatively you can send us an email.

How to return an item

View our printable Returns Form here

It is our aim to make exchanges and refunds as easy as possible.

Simply print off the returns form……complete the relevant information, place the item you are returning, with the completed form, into a padded envelope, affix the returns address label and correct postage (you may wish to re-use the envelope your goods arrived in).

Send it to us using Royal Mail’s ‘Signed For’ service, for items of higher value we would recommend Royal Mail’s ‘Special Delivery’ service which offers full tracking and insurance. Costs of returning goods to Beadazzle are the responsibility of the customer. We do not accept responsibility for returned goods until they have been received by us.

All returns require Proof of Purchase; your order number can be found on your invoice/delivery note/confirmation email.

We endeavour to handle exchanges and refunds within 24hrs of receipt, although at busy exchange periods such as Christmas we may need slightly longer.

All exchanges are despatched using Royal Mail 1st Class ‘Signed For’ service. Should your exchange be of an urgent nature, Royal Mail ‘Special Delivery’ service can be purchased. Please call to arrange payment: 0208 632 0246.

In some instances it is quicker and easier to place a new order for the correct item and return the original item for refund.

When returning bracelets for exchange please remove any clips, safety chains and charms that you wish to keep and retain the box, it is yours and will only increase your postage costs.

Goods returned for refund or exchange must be unworn and in re-saleable condition.

We reserve the right to refuse refunds or exchanges on goods received in poor or un-saleable condition.

Due to hygiene, we are unable to offer an exchange or refund on any earrings (not applicable to earring pendants). This does not affect your statutory rights.

Gift Wrap and optional premium postage services are non-refundable.

All exchange bracelets are despatched without a box. Any boxes received as part of an exchange may not be returned.

You will receive a confirmation email once your exchange /refund has been completed.

FINDING YOUR BRACELET SIZE

To find your perfect bracelet size, we suggest that you measure your wrist with a piece of string and then measure that against a ruler.

Ideally your bracelet should be 2-3cm longer than your wrist measurement, depending on how loose or tight you like to wear your bracelet.

As you fill up your bracelet the charms will initially take up some of the slack and over time the bracelet may expand up to 1cm in length as the links of the chain relax.

19cm is the average ladies bracelet size.

If you have chosen a Double Leather Bracelet, sizes are as follows:

Small (35cm), the equivalent of a 17-18cm bracelet

Medium (38cm), the equivalent of a 19cm bracelet

Large (41cm), the equivalent of a 20-21cm bracelet

As leather is a natural product, you may notice gentle shading and natural variations. These are merely the natural features of leather. Leather bracelets may also expand slightly over time once charms are added. Pandora recommend that you add a maximum of 9 charms to your Leather Bracelet. This style of bracelet does not require clips although safety chains can be added.

RING SIZES

If you do not know what ring size you are please contact us and we will send you a Ring Sizing Gauge.

Please click on the Ring Sizes link http://www.beadazzle.co.uk/ring-sizer.pdf to view the Pandora size chart as Pandora rings are measured using European sizing.

HOW DO I CLEAN MY PANDORA JEWELLERY?

We recommend a drop of a mild detergent or washing powder/liquid dissolved in warm water. Using a soft toothbrush, gently brush clean the fine details of the jewellery. Rinse thoroughly with water and dry with a soft cloth. If you would like a more polished look, you can clean your charms and bracelet with a special Silver Polishing Cloth.

Important: The use of chemical agents is a drastic way to clean your jewellery. We recommend that you avoid using any such agents. They are especially harmful to dark silver jewellery with an oxidized (darker) finish. Please avoid wearing your jewellery in mineral baths or hot tubs as the chemicals may affect the finish.

Care Instructions for Leather:

Leather is a natural material and general wear or cleaning may cause shrinkage, stretching or colour variations. To preserve the quality of your jewellery please do not wash with household cleaning products and allow to dry naturally should it come in contact with water. Avoid contact with perfumes, creams and sun lotions. These care instructions also apply to Pandora Waxed Cotton strings and lariats.

WHAT TO DO IF YOUR BRACELET/BEAD HAS DEVELOPED A FAULT

Please contact us for advice regarding our returns procedure.

Broken chain/stuck charm:.

If a charm has become stuck, the fault can either lie with the charm or the bracelet. In this instance please contact us for advice. Please do not try to repair the jewellery yourself. Do not attempt to force the charms off or cut the chain.

If the chain has been cut or has broken as a result of being twisted, the jewellery will not covered by the warranty. If it is deemed that the piece of jewellery is defective, it will be covered by the warranty and the item will be repaired or exchanged by Pandora.

The warranty does not cover defects which arise as a result of the customer using non-genuine charms on Pandora bracelets. In such cases, the bracelet will be returned to you the customer.

Oxidation:

Oxidation fades with time. How quickly the oxidation fades depends on how the jewellery is treated. Things which can cause the oxidation to fade include: perspiration, chlorine, perfumes, cleaning agents and silver polish. Oxidation that fades is considered normal wear and tear and is not a defect.

DO YOU HAVE A CATALOGUE?

A brochure showing a selection of the Pandora range is available. Please contact us with your request along with your name and address contact us.

DO YOU HAVE RETAIL OUTLETS?

Beadazzle specialise in offering an exemplary on-line shopping experience. We currently do not have retail outlets. Our friendly, helpful staff are all fully trained and are more than happy to answer any queries you may have, offer advice or take orders over the telephone.

WHERE CAN I BUY BLOG AND OTHER BRANDS OF JEWELLERY?

The new look Beadazzle web site currently only sells Pandora Jewellery.

If you would like to purchase any other brands of jewellery previously sold on Beadazzle, please visit our other site www.beadazzle-boutique.co.uk where you will find in familiar surroundings, all the other fabulous brands that we stock, including Dogeared, Blog, Tateossian, Daisy, Gina Stewart Cox and other contemporary jewellery ranges.

If you would like to purchase items from other ranges of branded jewellery at the same time as purchasing your Pandora products, please call us on 0208 632 0246 and we will collate your orders.

BLOG
Tateossian
Dogeared
Daisy
Gina Stewart Cox

SECURITY

All online payments are directed from our store via a secure server to the Sagepay Secure Payment Gateway. We do not have access to your card details.LINKS

To view Sagepay's privacy policy visit www.sagepay.com

To view our full security policy please click on the link above.

TERMS AND CONDITIONS

Please click on the link above to see the full Terms and ConditionsLINKS

Pandora jewellery is handcrafted with particular attention to detail. When using semi-precious stones, it is almost impossible to match colours exactly. Every effort is made to represent items accurately on our website. Because of the nature of the materials used, no two items are identical so please allow for some variation in the shape, size and colour of each piece. We cannot accept responsibility for any variation in colour caused by the browser, software or computer system used by you, the customer. All sizes are approximate.LINKS

LINKS

British Jewellery Association www.b.j.a.org.uk
Photography www.photo-photo.co.uk
www.beadazzle-boutique.co.uk
www.pandora.net