Shipping


General Shipping & Returns

Beadazzle offer  FREE delivery on ALL orders for PANDORA Jewellery with absolutely no shipping costs.

Orders placed before 4.00pm Monday - Friday are despatched the same day.

Orders placed after 4.00pm are despatched the next working day.

Orders placed after 4.00pm on Friday will be despatched on Monday (excluding Bank Holidays).


Please note: Special Delivery orders placed on a Friday before 4.00pm are not guaranteed to be delivered on Saturday.

A Saturday Guaranteed Service is available at checkout         *Exclusions in certain postal codes apply.

Working days are Monday - Friday (Excluding Bank Holidays).

Orders under £35.00 Despatched via Royal Mail First Class Post FREE *

Orders £35.00 - £49.99 Despatched via Royal Mail's Tracked 48® Service FREE**

  •  Royal Mail Tracked 48®
  •  Royal Mail aim to deliver within 3-5 days with online tracking & insurance (Not Guaranteed)
  •  SMS and/or email notifications
  •  NO Signature required. Safe-place option available
  •  Optional upgrades available at checkout (see below)

Orders £50.00 - £124.99 Despatched via Royal Mail's Tracked 24® 'Signed for' Service FREE***

  •  Royal Mail Tracked 24®
  •  Royal Mail aim to deliver within 1-3 working days with online tracking & insurance (Not Guaranteed)
  •  SMS and/or email notifications
  •  Signature required. NO Safe-place option available
  •  Optional upgrades available at checkout (see below)

 
Orders £125.00 + Despatched via Royal Mail Special Delivery 'Guaranteed Next Day' Service FREE***

  • Royal Mail Special Delivery 'Guaranteed before 1.00pm Next Working Day
  • Next working day* before 1.00pm delivery with insurance
  • SMS and/or email notifications 
  • Signature required. NO Safe-place option available
  • For weekend delivery a flat rate Saturday Guarantee Service is available at checkout £10.00

*Orders placed on a Friday before 4.00pm are only guaranteed to be delivered before 1.00pm on Monday, (excluding Bank Holidays).

*Orders placed after 4.00pm on Friday will be despatched on Monday.

*Exclusions in certain postal codes apply.

 
OPTIONAL UPGRADES

Royal Mail Tracked 24hr £4.95 NO signature required, not guaranteed.

Royal Mail Special Delivery Guaranteed before 1.00pm Next Working Day: £7.50. Signature required. Insured. (Orders placed on Friday are only guaranteed to be delivered before 1.00pm on Monday but MAY arrive on Saturday depending on the service in your area (excluding Bank Holidays).

 Royal Mail Saturday Guaranteed before 1.00pm: £10.00.

  • Signature required.
  • Safe-place option not available.
  • Insured.
  • Orders must be received no later than 4pm on Friday (Excludes Good Friday or Bank Holidays / Christmas dates that fall on a Friday or Saturday). If no one is available to sign for your parcel it will be returned to your local Royal Mail office for collection. 


Post Services explained:

* FREE First Class Post (Letterbox Drop) on orders up to £35.00 

Orders under £35.00 are despatched via Royal Mail Standard 1st Class Post (Letterbox Drop) FREE of charge.

Please allow at least 3-5 working days. This is not a guaranteed next day delivery service and may take longer at busy times of year.

This service does not require a signature and will fit through a standard letterbox.

This service does not carry insurance.

Letterbox drop orders will be despatched with a PANDORA complimentary drawstring pouch, not a box. If you add a Box or Full Gift Wrap your order will be despatched via Royal Mail Tracked 48® Service.

For orders that are required urgently please select an option at checkout from the optional upgrades at checkout.

** FREE Royal Mail Tracked 48® Orders £35.00 - £49.99

Orders £35.00 - £49.99 are despatched via Royal Mail Tracked 48® FREE of charge.

Royal Mail Tracked 48® Hour Service is free on orders between £35.00 and £49.99 and orders under £35.00 where a Box or Gift Wrap has been added.

Royal Mail aim to deliver within 2-3 days (not guaranteed, please allow up to 5 working days) and provide online tracking with SMS and/or email notifications, providing a current email address and mobile telephone number are entered at checkout.

Deliveries to certain postcode areas may take longer, please see below.

No Signature required. Safe-place option available.

*** FREE Royal Mail Tracked 24® Orders £50.00 - £124.99

Orders £50.00 - £124.99 are despatched via Royal Mail Tracked 24® FREE of charge.

Royal Mail Tracked 24® Hour Service, free on orders between £50.00 and £124.99 unless an alternative is selected.

Royal Mail Tracked 24® aim to deliver within 24 hours of despatch, provides online tracking with SMS and/or email notifications, providing a current email address and mobile telephone number are entered at checkout. Whilst Royal Mail aim to deliver within this time period this is not a guaranteed service.

Signature required. Safe-place option not available.

**** FREE Royal Mail 'Special Delivery' (Guaranteed by 1.00pm Next Day) Orders of £125.00 and over

Orders £125.00 and over are despatched via Royal Mail 'Special Delivery' (Guaranteed by 1pm Next Day) Service* FREE of charge.

Royal Mail aim to deliver the next working day before 1.00pm, with online tracking and SMS and/or email notifications, providing a current email address and mobile telephone number are provided at checkout. This is usually a very reliable service however unforseen circumstances beyond Royal Mails control may experience delays.

Signature required. Safe-place option not available. Insured.

Royal Mail 'Special Delivery' Guaranteed by 1.00pm Next Day Service is available as an optional upgrade £7.50 on orders under £125.00, please select this option at checkout).

 *Exclusions in certain postal codes apply.

Optional Upgrade details:

Royal Mail Tracked 24® : Royal Mail Tracked 24hr First Class Service. Please select this option at checkout. £4.95

  • NO signature required.
  • Safe-place option available.
  • Insured.
  • Whilst Royal Mail aim to deliver within this time period this is not a guaranteed service.

Royal Mail Special Delivery : Royal Mail 'Special Delivery' (Guaranteed by 1pm Next Day) Service. Please select this option at checkout.£7.50

  • Signature required.
  • Safe-place option not available.
  • Insured.

Orders placed on Friday are only guaranteed to be delivered before 1.00pm on Monday (excluding Bank Holidays.) If no one is available to sign for your parcel it will be returned to your local Royal Mail office for collection.

 *Exclusions in certain postal codes apply.

Royal Mail Saturday Guaranteed Delivery: Guaranteed Saturday Delivery by 1pm. Please select this option at checkout. £10.00

  • Signature required.
  • Safe-place option not available.
  • Insured.

Orders must be received no later than 4pm on Friday (Excludes Good Friday or Bank Holidays / Christmas dates that fall on a Friday or Saturday). If no one is available to sign for your parcel it will be returned to your local Royal Mail office for collection. 

Orders placed after 4.00pm on Friday will not be despatched until the following week. Orders placed Saturday-Thursday will be held and despatched the following Friday for delivery on Saturday. 

Please Note: *Special Delivery Next Day Orders placed on Friday before 4.00pm are NOT guaranteed to be delivered on Saturday. Items despatched via Royal Mail Special Delivery Service are only guaranteed to be delivered on the next WORKING day (excluding Bank Holidays). Items despatched via Royal Mail Tracked 24® are not guaranteed to be delivered the next day.

For a Saturday delivery please order before 4.00pm on Friday and select the Saturday Guaranteed service at checkout. If in doubt please call on 020 8632 0246 to ensure we can meet your requirements.

Need your goods in a hurry???

Upgrade to:

Items which are in stock are despatched the same working day (on orders placed before 4.00pm Monday to Friday). Orders received after 4.00pm will be despatched the following working day and orders placed after 4.00pm on Friday will be processed the following Monday, excluding Bank Holidays. 
*Exclusions in certain postal codes apply.

In the unlikely event that an item is temporarily out of stock, we will notify you of any delay and despatch the items as soon as possible. Please note that working days exclude Saturdays, Sunday, Bank Holidays and UK Public Holidays. 

Along with our delivery partner Royal Mail we endeavour to meet the delivery timescales quoted. However delays may be unavoidable during busy Sale and Christmas periods or due to adverse weather conditions & traffic incidents. There will be no deliveries or despatch during Bank Holidays.

*Royal Mail aim to deliver Tracked 24hr & 48hr within these timeframes. Deliveries to certain postcode areas may take longer.

We do not accept responsibility or offer compensation for delays or losses incurred by the postal service.

Royal Mail do not consider items as being 'lost' until 15 working days have elapsed at which point a claim against Royal Mail may be made.

Shipping Overseas

As authorised stockists of PANDORA we are not permitted to ship outside the UK.

If you have an address in the UK that we can ship your order to then we would be happy to process an order, you can then arrange for the goods to be forwarded to yourself.

PACKAGING

SALE GOODS
Items purchased in the SALE will be supplied with minimum packaging. No boxes. If you require boxes please add to your basket at checkout. SALE goods must be returned within 14 days of purchase.

PANDORA items will be wrapped in official PANDORA packaging.

All Bracelets and orders over £60.00** will be despatched with one PANDORA Bracelet or Charm Box free of charge, additional boxes are available to add to your order at checkout, limited to one pouch or box per item purchased.

Orders under £60.00 will be despatched with a small black fabric PANDORA Drawstring Pouch, all packaging is subject to availability, please select the number of complimentary PANDORA pouches required (max. one per item ordered).

If you select "I do not require any packaging", your goods will be wrapped in a cellophane pack and despatched without the Drawstring Pouches or Boxes.

Unless otherwise requested, charms will be wrapped together, not individually and charms purchased at the same time as a bracelet will be put onto the bracelet.

All bracelets** will be boxed (excluding sale or free promotional bracelets). When purchased with charms, bracelets will be compiled with the charms on the bracelet and boxed together, unless otherwise requested.

If you have any specific wrapping requirements, please do not hesitate to ask and we will try to accommodate your needs wherever possible. Please specify what requirements you might have in the " Additional Information/Gift Message" Field on the Payment Information page.

** Excludes SALE goods and Gift with Purchase items. These items will be despatched with PANDORA complimentary packaging. Extra boxes can be added to basket at checkout.

Unless otherwise requested, charms will be wrapped together not individually.


Gift Wrap

We offer a full Gift Wrap service for £3.50 (available at Checkout). This includes a PANDORA Bracelet or Charm Box as appropriate, wrapped in PANDORA Wrapping Paper, all tied beautifully with PANDORA Ribbon and a PANDORA carrier bag with ribbon.

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